Effective date: May 2026

Highett Car Wash Pty Ltd trading as Fusion Express Car Wash – ABN 35 160 334 930 (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you use our website, applications, memberships, products, and services.

We may collect personal information including:

Identity & Contact Information

• Name
• Residential or postal address
• Email address
• Telephone number

Vehicle Information

• Vehicle registration number used as a membership identifier
• Vehicle make, model, and colour

Membership & Account Information

• Membership account details
• Subscription or plan information
• Loyalty or rewards participation
• Membership usage history
• Billing and payment status

Payment Information

Payments are processed securely through third-party payment providers.

We may collect limited payment-related information including:

• Transaction identifiers
• Billing history
• Payment status

We do not generally store full credit card details unless processed through secure and compliant payment systems.

Technical & Website Usage Information

When you use our website or applications, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Website activity
• Analytics and performance data
• General location data where permitted by your device settings

This information helps improve website functionality, performance, and customer experience.

We may collect personal information when you:

• Use our website or applications
• Create an account or membership
• Purchase products or services
• Subscribe to recurring services
• Join loyalty or rewards programs
• Contact us by phone, email, social media, or online forms
• Enter promotions, competitions, or surveys
• Interact with our advertising or marketing campaigns

We may also collect information from:

• Payment providers
• Marketing and analytics providers
• Customer relationship management systems
• Publicly available sources where lawful and appropriate
• Third-party business partners where permitted by law

We collect, hold, use, and disclose personal information for purposes including:

• Providing products and services
• Managing customer accounts and memberships
• Processing payments
• Verifying membership usage and preventing misuse
• Providing customer support
• Communicating account notices and service updates
• Sending marketing and promotional communications
• Administering loyalty and rewards programs
• Improving our services and customer experience
• Conducting analytics, research, and business development
• Detecting fraud, security incidents, or unlawful activity
• Complying with legal and regulatory obligations

We use License Plate Recognition (“LPR”) technology to identify vehicles associated with active memberships or services.

LPR systems may be used for:

• Membership verification
• Automated gate or wash entry
• Fraud prevention
• Operational management and security
• Billing or service dispute resolution

Access to LPR information is restricted to authorised personnel and approved service providers who require access for legitimate business purposes.

We do not generally sell LPR data.

LPR information may be shared:

• With vendors supporting operational systems
• To investigate suspected misuse or fraudulent activity
• Where required by law

We may use your personal information to send communications regarding:

• Promotions and special offers
• Membership updates
• New products or services
• Billing reminders
• Service notifications
• Events and business updates

Communications may be sent via:

• Email
• SMS
• Mobile notifications
• Social media advertising
• Other electronic communications

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying STOP to SMS messages
• Contacting us directly

Message frequency may vary. Message and data rates may apply.

We may still send non-promotional communications relating to your account, transactions, or services.

We comply with the Spam Act 2003 (Cth).

We may disclose personal information to:

• Payment processing providers
• Website and IT service providers
• Marketing and advertising providers
• Membership management platforms
• Professional advisers including lawyers and accountants
• Insurers
• Government agencies, regulators, or law enforcement authorities where required by law

We take reasonable steps to ensure third parties handling personal information on our behalf comply with privacy and confidentiality obligations.

We do not generally sell personal information in the ordinary course of business.

Some service providers may store or process personal information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with Australian privacy laws.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and performance
• Deliver targeted advertising

Cookies do not generally identify individuals directly, but may be linked with other information we hold.

You may disable cookies through your browser settings, however certain website features may not operate correctly.

Our website may use cookies and similar technologies in accordance with this Privacy Policy.

We may use analytics services including Google Analytics. For more information, please visit:

Google Privacy Policy: https://policies.google.com/privacy

We take reasonable technical, administrative, and physical measures to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Security measures may include:

• Secure payment systems
• Password protection
• Restricted staff access
• Encryption technologies
• Security monitoring

Despite these measures, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• Provide services
• Administer accounts and memberships
• Resolve disputes
• Comply with legal obligations
• Enforce agreements

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

You may request access to personal information we hold about you and request correction of inaccurate, incomplete, or outdated information. You may also have rights under applicable Australian privacy laws to access or correct personal information we hold about you.

We may require verification of identity before processing requests.

Requests may be submitted using the contact details below.

Our services may contain links to third-party websites or platforms.

We are not responsible for the privacy practices or content of third-party services and encourage users to review their privacy policies separately.

Our services are not directed to children and we do not knowingly collect personal information from individuals under 18 years of age without appropriate parental or guardian consent.

If you wish to make a privacy complaint, please contact us in writing using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

You may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information where permitted by law
• Copies of personal information we hold

Requests may be submitted using the contact details below.

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised effective date.

By continuing to use our services after updates become effective, you acknowledge the updated Privacy Policy.

Privacy Officer
Highett Car Wash Pty Ltd trading as Fusion Express Car Wash
ABN: 35 160 334 930
Address: 760 Benetook Ave, Mildura, VIC 3500
Email: contact@fusionexpresscw.com
Website: www.fusionexpresscw.com

Last updated: May 2026