By purchasing, activating, or using a Wash Club Membership, you are entering into a recurring subscription arrangement with Fusion Express Car Wash, subject to the Terms below and our Car Wash Conditions of Entry.

By purchasing a Wash Club Membership at Fusion Express Car Wash (whether at the pay station, online, or via promotion), you confirm that you have read, understood, and agreed to these Wash Club Terms of Agreement and our Car Wash Conditions of Entry, available at fusionexpresscw.com

Wash Club Memberships provide unlimited washes and complimentary self-serve vacuum use for the registered vehicle(s), subject to these Terms and the Car Wash Conditions of Entry.

Memberships are vehicle-specific and linked to the licence plate(s) registered on the account. Only registered vehicles are entitled to access the Wash Club.

Membership Use & Access
Wash Club Memberships provide access to services during the applicable billing period, not a guarantee of usage. Lack of use does not pause, suspend, or invalidate a recurring charge, and does not entitle the customer to a refund or credit.

• Wash Club Memberships are billed on a recurring basis every 30 days
• Memberships automatically renew every 30 days unless cancelled
• Charges are processed using the payment method on file provided at sign-up
• Customers are responsible for ensuring payment details remain valid and up to date
• Payment details must be updated via the Manage Membership Portal
• If you experience difficulty accessing the Manage Membership Portal, contact contact@fusionexpresscw.com

Responsibility for Cancellation
It is the customer’s responsibility to cancel a membership prior to renewal via the Manage Membership Portal. Failure to cancel remains the customer’s responsibility, regardless of usage, intent, or misunderstanding.

• Memberships must be cancelled via the Manage Membership Portal
• Cancellation takes effect at the end of the current 30-day billing cycle
• Membership access remains available until the end of the paid period
• Cancelled memberships may be reactivated by the customer via the Manage Membership Portal, subject to current pricing and availability
• No partial refunds or credits apply for unused time

Wash Club Memberships are non-refundable except where required by Australian Consumer Law.

No refunds or credits are provided for:

• Unused washes
• Partial billing periods
• Failure to cancel prior to renewal

Vehicle Condition & Use
All vehicles must comply with the Car Wash Conditions of Entry.

Fusion Express Car Wash is not responsible for damage arising from:

• Pre-existing damage
• Loose, damaged, or aftermarket parts
• Failure to follow signage, pay-station prompts, or staff instructions

No Reliance on Staff Statements
Any verbal or informal information provided by staff is general assistance only and does not vary these Terms. Customers must rely on the on-screen disclosures, receipt information, and published Wash Club Terms of Agreement.

Misuse, Fraud & Enforcement
Fusion Express Car Wash reserves the right to suspend or terminate a membership without refund for misuse, sharing, fraud, tampering, or breach of these Terms, including use by unregistered vehicles.

If a payment attempt fails, the Wash Club Membership will not automatically cancel.

• Payment may be re-attempted using the original payment method
• Membership access may be temporarily suspended
• Access will be restored once payment is successfully processed

Fusion Express Car Wash reserves the right to cancel a membership for ongoing non-payment if outstanding amounts remain unresolved.

Service Availability
Service availability may be impacted by maintenance, equipment faults, weather, or operational constraints. Temporary unavailability does not entitle customers to refunds or credits.

At the sole discretion of Fusion Express Car Wash, a maximum of two (2) monthly renewal payments may be refunded as a goodwill gesture only, provided all of the following conditions are met:

• A request is submitted by email to contact@fusionexpresscw.com within 7 days of the last renewal payment
• No wash redemptions have occurred during the applicable period
• The original payment method remains valid and refundable

This clause does not create an entitlement or contractual right to a refund.

To the fullest extent permitted by Australian Consumer Law, Fusion Express Car Wash excludes liability for any loss or damage arising from use of the Wash Club, except where liability cannot be excluded by law.

Fusion Express Car Wash may update these Terms from time to time. The most current version will always be available on our website.

These Terms are governed by the laws of Victoria, Australia.